Privacy policy
Privacy Policy
At naelo.co, we value discretion, trust, and the confidence you place in us. This Privacy Policy outlines how your personal information is collected, used, and safeguarded when you visit our website or engage with our services.
1. Information We Collect
To deliver a seamless and personalized experience, we may collect the following information:
Personal Details
When you place an order or interact with us, we may collect your name, email address, phone number, billing and shipping address, and payment-related information.
Browsing Information
We automatically receive certain data about your device and browsing behavior, including your IP address, browser type, time zone, and interactions across our website.
Customer Communication
Any information you share with us through inquiries, feedback, or support requests.
2. How We Use Your Information
Your information is used thoughtfully and only where necessary. This includes:
Fulfilling and delivering your orders
Communicating order updates and responding to inquiries
Enhancing your shopping experience through personalization
Improving our website, collections, and services
Preventing fraudulent activity and ensuring security
Sharing updates or exclusive offerings, where you have chosen to receive them
3. Sharing of Information
We respect your privacy and do not trade or sell your personal data.
Your information may be shared with trusted partners who enable us to operate our business effectively, including:
Our ecommerce platform provider
Secure payment processors
Logistics and delivery partners
Information may also be disclosed where required by law or to protect our rights.
4. Cookies & Experience Enhancements
We use cookies and similar technologies to create a smoother, more tailored browsing experience. These allow us to remember your preferences, optimize performance, and understand how our website is used.
You may adjust your browser settings to disable cookies, though certain features of the site may be affected.
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
6. Your Rights
You have control over your personal information. You may:
Request access to the data we hold about you
Ask for corrections or updates
Request deletion of your data
Opt out of marketing communications at any time
7. Security
We implement industry-standard measures to protect your information. While no system is entirely immune to risk, we continuously work to safeguard your data with care and responsibility.
8. External Links
Our website may include links to third-party websites. We are not responsible for their content or privacy practices.
9. Policy Updates
We may refine this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page.
10. Contact
For any questions or requests regarding your privacy:
Email: hi@naelo.co
WhatsApp: +92 333 6235 626